At Roots Sale Store, we believe that finding premium fashion at radically reduced prices should be a joyful experience from discovery to delivery. We understand that after you’ve found the perfect piece—whether it’s cozy activewear for your morning routine, a timeless leather bag, or durable clothes for your little one—you want it to arrive safely, transparently, and as promised.
Our delivery process is designed with our global community of savvy shoppers in mind: straightforward, reliable, and tailored to offer you choice and value. Below, you’ll find everything you need to know about getting your curated quality pieces from our warehouse to your doorstep.
🕒 Processing Time: Care Before Dispatch
Every order receives our meticulous attention. Please allow 1-2 business days for order processing. During this time, our team carefully inspects, prepares, and packs your selected items with the care they deserve. This ensures the quality you expect arrives in perfect condition.
Your Shipping Options: Choose What Works For You
We partner with world-class carriers to offer flexible shipping solutions that balance speed, cost, and reliability. All delivery times are calculated from the date your order is shipped (after the 1-2 day processing period).
Carrier: DHL or FedEx
Delivery Time: 10-15 business days after dispatch.
Cost: A flat rate of $12.95 USD.
Ideal for when you want a balance of reliability and speed with trusted global tracking.
Carrier: EMS (Economy Mail Service)
Delivery Time: 15-25 business days after dispatch.
Cost: FREE on all orders over $50 USD.
A fantastic value option for budget-conscious shoppers who don’t mind a slightly longer wait.
From Our Door to Yours: The Delivery Journey
You place your order, and our team gets to work preparing it with care within 1-2 days.
We dispatch your package and send you a tracking number via email so you can follow its journey.
Your quality Roots Sale Store items arrive, ready to integrate into your life and elevate your style.
Important Delivery Details
Service Area: We are proud to ship globally! Please note that due to logistical constraints, we are currently unable to deliver to some parts of Asia and a few remote regions. The checkout system will automatically confirm if we can deliver to your address.
Customs & Duties: For international orders, please be aware that local customs authorities may levy import duties, taxes, or fees. These charges are the responsibility of the recipient and are not included in our product or shipping prices. We declare all packages accurately as “Merchandise” with the full value to ensure smooth customs clearance.
Tracking Your Order: Once your order ships, you will receive an email with your tracking number and a link to monitor your package’s progress. For Standard Shipping (DHL/FedEx), tracking is detailed and real-time. For Free Shipping (EMS), tracking is provided but may have fewer updates until it reaches your country.
Need Help With Your Delivery?
Our customer support team is here to assist you. If you have questions about shipping times, your tracking information, or delivery addresses, please don’t hesitate to reach out.
Email Us: [email protected]
We aim to respond to all inquiries within 24 hours on business days.
At Roots Sale Store, our commitment to you extends beyond the “Add to Cart” button. We’re dedicated to ensuring your experience—from browsing our curated collections of activewear, leather goods, and family-focused apparel to the moment you unbox your finds—is seamless, transparent, and thoroughly satisfying.
Thank you for trusting us with your style journey. We can’t wait for you to receive your order.
Warmly,
The Roots Sale Store Team