FAQ

Roots Sale Store caters to a global community of value-conscious, style-savvy shoppers who seek premium fashion at radically reduced prices. Our target customers include:

• Active Individuals & Families: With a strong focus on Activewear, Clothing, and Baby (0-24 Months) categories, we serve those with dynamic, family-oriented lifestyles.
• Practical & Style-Conscious Buyers: Shoppers looking for timeless essentials like leather Bags, Dresses, Bottoms, and versatile Accessories.
• Global Savvy Shoppers: Customers who appreciate straightforward global delivery, choice, and transparency, and who shop for curated quality pieces.

Our store style is authentic, reliable, and focused on unbeatable value—perfect for everyone who believes great style shouldn’t come at a premium.

Our curated collections are defined by:

• Premium Quality at Reduced Prices: We focus on offering high-value items like durable activewear, timeless leather goods, and family-focused apparel.
• Versatile & Essential Categories: Our menu highlights core, everyday needs—Activewear, Bottoms, Dresses, Accessories (like Hats and Gloves), and Baby clothing—suggesting a practical, wardrobe-building approach.
• Durability & Care: Each item is meticulously inspected and packed, ensuring it arrives in perfect condition, ready to integrate into your daily life.

Delivery times consist of two parts:

1. Processing: 1-2 business days. Our team carefully inspects and packs your order.
2. Shipping:
   • Standard Shipping (DHL/FedEx): 10-15 business days after dispatch. Flat rate: $12.95 USD.
   • Free Shipping (EMS): 15-25 business days after dispatch. FREE on all orders over $50 USD.

All delivery times are calculated from the ship date (after processing).

We are proud to offer seamless global delivery to our community worldwide! However, due to current logistical constraints, we are unable to deliver to some parts of Asia and a few remote regions. Our checkout system will automatically validate your address during purchase. If we cannot deliver to your location, you will be notified immediately.

Once your order ships, you will receive an automatic email with your tracking number and a link.

• Standard Shipping (DHL/FedEx): Detailed, real-time tracking is available.
• Free Shipping (EMS): Tracking is provided but may have fewer updates until the package enters your destination country.

If you haven’t received your tracking email within 3 business days, please check your spam folder or contact us.

Yes, potentially. For orders shipped outside the United States, local customs authorities may impose import duties, taxes, or fees. These charges are the responsibility of the recipient and are not included in our product or shipping prices. We declare all packages accurately as “Merchandise” with the full value to ensure smooth customs clearance. We recommend checking with your local customs office for estimated charges.

We accept all major credit cards and secure online payment methods:

• Visa
• MasterCard
• JCB
• PayPal

All transactions are processed through a secure, encrypted payment gateway for your safety.

Our core mission is to provide Authentic Style at Unbeatable Value. We work directly with partners and optimize our operations to radically reduce costs without compromising on the curated quality of our activewear, leather goods, and apparel. We pass these savings directly to you, our savvy global community.

We want you to love every item. If you’re not completely satisfied, you may return unworn, unwashed items in their original packaging with tags attached within 15 days of receiving your order for a refund to the original payment method.

To initiate a return, please contact our customer support team at [email protected] with your order number.

We meticulously inspect every order before dispatch. However, if an item arrives damaged, defective, or is not what you ordered, please contact us immediately at [email protected] within 7 days of delivery. Provide your order number and photos of the issue, and we will gladly arrange a replacement or refund, including any applicable shipping costs.

Our friendly customer support team is here to help with any questions about shipping, tracking, returns, or your order.

• Email: [email protected]
• Response Time: We aim to respond to all inquiries within 24 hours on business days (Monday-Friday).

No, you can check out as a guest. However, creating a free account allows you to track your order history, save your shipping details for faster checkout, and get updates on new arrivals and exclusive offers tailored to lovers of activewear, accessories, and family apparel.